Healthcare
Service providers in the health care system, first and foremost hospitals, find themselves caught in a conflict between providing care, dealing with cost pressure and securing patient welfare. Aiming at harmonising economic efficiency, quality and security of care they need to systematically question operations along the value chain and to optimise the use of available resources.
High labour costs, increasing demands, the decline of inpatient services in favour of outpatient services and investments in capacity expansions and new infrastructure are pushing many service providers to their limits. Only very agile, manageable and integrated (end-to-end) organisations will be able to cope with the enormous complexity and high demands in the long run. Often, however, processes and management structures in hospitals have grown over the years, are not efficient enough and therfore overwhelmed by the pace of the changes.
We can help them to create the strategic and organisational foundation for a sustainable high performance organisation.
How we can help
- Establish performance management
- Optimise use of resources
- Strengthen supply chain and purchasing, increase security of supply
- Establish operational excellence
- Align business process model with patient journey, improve patient experience
- Establish end-to-end processes, simplify and accelerate digital transformation and automation
- Increase efficiency, quality and performance and reduce costs, holistic organisational design
Sub-industries
- Hospitals
- Outpatient treatment centres
- Psychiatric hospitals
- Retirement and nursing homes
- Health centres
Publications and cases
Supply Chain Management in hospitals
Modern structures for a modern psychiatry
Lean hospital – a cure-all?
"The University Hospital Zurich combines excellence in medicine and research for the best possible and efficient medical treatment of its patients. The USZ secures this position with a long-term strategy - a complex task given the more than forty associated clinics and institutes. Thanks to hpo's competence-based and structured strategy approach, we successfully developed the corporate strategy in a transparently managed process. Many stakeholders were involved in the process in a short time and our high demands on the quality of the strategy and the implementation preparations were more than met. In the cooperation with us as an expert organisation, hpo set standards with its experience and methodical approach."
Prof. Dr. med. Gregor Zünd
Former CEO
Universitätsspital Zürich
